TERMS & CONDITIONS
Effective Date: October 7, 2026
Welcome to Marlene’s Custom Designs, LLC (“Marlene’s Custom Designs,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of marlenecustomdesigns.com (the “Website”) and your purchase of our custom-made T-shirts, hoodies, and other products.
By accessing or using our Website, creating an account, submitting content, or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. About Our Products
Marlene’s Custom Designs, LLC is located in Independence, Missouri, United States and specializes in custom-made, made-to-order apparel.
Because our products are customized and made to order, the appearance of colors, graphics, placement, and sizing may vary slightly from images displayed on the Website. Screen settings and manufacturing processes may also cause minor differences.
2. Custom Orders
Customers are responsible for reviewing all personalization details before submitting an order, including:
Names and spelling
Dates and numbers
Sizes
Colors
Design selections
Images or other content submitted by the customer
Once an order has entered production, changes or cancellations may not be possible.
Marlene’s Custom Designs is not responsible for errors in customer-provided information that was submitted incorrectly.
3. Pricing and Payment
All prices are displayed in U.S. dollars unless otherwise stated.
We reserve the right to change prices, product descriptions, or availability at any time. Price changes will not affect orders that have already been accepted and paid for.
Payment must be successfully received before an order is processed or placed into production.
4. Order Acceptance
Submitting an order does not necessarily mean that the order has been accepted. We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:
Product availability
Pricing or listing errors
Suspected fraudulent activity
Inappropriate or prohibited content
Inability to process payment
Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will provide an appropriate refund.
5. Production and Shipping
Because our products are made to order, production may require additional processing time.
Estimated production and shipping times are provided for convenience and are not guaranteed unless specifically stated otherwise.
We are not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, incorrect shipping addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate shipping address.
6. Returns, Exchanges, and Refunds
Because our products are custom-made and personalized, returns and exchanges may not be accepted for reasons such as ordering the wrong size, changing your mind, or entering incorrect customization information, except where required by applicable law.
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to evaluate the issue.
If an item qualifies for a replacement or refund, we will work with you to resolve the issue.
7. Customer Accounts
Certain features of the Website may allow you to create an account.
You are responsible for maintaining the confidentiality of your account information and password and for all activity occurring under your account.
You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms or are used improperly.
8. Customer-Submitted Content
Customers may have the ability to upload or submit photographs, artwork, designs, text, reviews, comments, or other materials (“Customer Content”).
You are responsible for ensuring that you have the necessary rights and permissions to use and submit Customer Content.
By submitting Customer Content, you represent that:
You own the content or have permission to use it.
Your content does not violate another person's copyright, trademark, privacy, publicity, or other rights.
Your content does not contain unlawful, threatening, hateful, obscene, or otherwise prohibited material.
You grant Marlene’s Custom Designs a limited license to use, reproduce, modify, and display Customer Content as reasonably necessary to create and fulfill your order and provide our services.
We reserve the right to refuse or remove Customer Content that we believe violates these Terms or applicable law.
9. Prohibited Content and Activities
You may not use the Website or submit content that:
Infringes another person's intellectual property rights
Contains unlawful or fraudulent material
Contains threats, harassment, or hateful content
Contains obscene or illegal material
Impersonates another person or business
Attempts to interfere with the Website or its security
Attempts to gain unauthorized access to accounts or systems
Uses the Website for fraudulent or unlawful purposes
We reserve the right to refuse orders containing prohibited content.
10. Intellectual Property
All Website content, including logos, graphics, photographs, product designs, text, branding, and other materials created or provided by Marlene’s Custom Designs, LLC, is owned by or licensed to Marlene’s Custom Designs and may be protected by copyright, trademark, or other intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or commercially use our content without our prior written permission.
11. Customer Designs and Intellectual Property
Customers retain ownership of original artwork and other intellectual property they own and submit to us, subject to the license described in these Terms.
By submitting a design, you confirm that you have the legal right to use it and authorize us to use it to fulfill your order.
We are not responsible for determining whether customer-submitted artwork infringes another party's rights.
12. Website Availability
We attempt to keep the Website available and accurate, but we do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue portions of the Website at any time.
13. Third-Party Services
Our Website may use third-party services, including payment processors, website hosting providers, shipping companies, analytics services, and other service providers.
Your use of third-party services may be subject to those providers' own terms and policies.
14. Disclaimer
To the extent permitted by law, the Website and its content are provided on an “as available” basis.
We do not guarantee that the Website will be uninterrupted or error-free or that all information will always be complete or current.
Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Marlene’s Custom Designs, LLC and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase or use of our products.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
16. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Marlene’s Custom Designs, LLC and its owners, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from:
Your violation of these Terms
Your misuse of the Website
Your Customer Content
Your violation of another person's rights
Your violation of applicable laws
17. Privacy
Your use of the Website may also be governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using the Website, you acknowledge that you have reviewed our Privacy Policy.
18. Governing Law
These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles.
Any dispute arising from these Terms or your use of the Website will be handled in accordance with applicable Missouri law and in a court of appropriate jurisdiction.
19. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we may update the Effective Date at the top of this page. Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
21. Entire Agreement
These Terms, together with any other policies posted on the Website, constitute the agreement between you and Marlene’s Custom Designs, LLC regarding your use of the Website and purchase of our products, except where a separate written agreement applies.
22. Contact Us
If you have questions about these Terms & Conditions, your order, or our products, please contact:
Marlene’s Custom Designs, LLC
Independence, Missouri, United States
Email: marlenecustomdesigns@gmail.com
Website: marlenecustomdesigns.com
Last Updated: October 7, 2026