PRIVACY POLICY
Effective Date: October 7, 2026
Marlene’s Custom Designs, LLC (“Marlene’s Custom Designs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit or make a purchase through marlenecustomdesigns.com (the “Website”).
By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our Website, we may collect information such as:
• Name
• Email address
• Telephone number
• Billing and shipping address
• Account login information
• Order and purchase information
• Product customization information
• Customer-submitted photographs, artwork, text, or designs
• Communications you send to us
• Reviews, comments, or other content you submit
• Information about how you use our Website
Payment information may be processed by third-party payment processors. We may not directly store your complete credit or debit card information.
2. How We Use Your Information
We may use information we collect to:
• Process and fulfill orders
• Create and customize products
• Process payments
• Ship orders
• Communicate with you about orders
• Provide customer service
• Create and manage customer accounts
• Respond to questions and requests
• Improve our Website, products, and services
• Prevent fraud, abuse, and unauthorized activity
• Maintain Website security
• Comply with legal obligations
• Send promotional communications when permitted and when you have agreed to receive them
3. Customer Accounts
If you create an account, we may collect and maintain information necessary to manage your account and provide account-related services.
You are responsible for keeping your login credentials confidential.
4. Customer-Submitted Content
If you submit photographs, artwork, designs, text, reviews, or other content, we may use that information as necessary to process and fulfill your order and provide our services.
You are responsible for ensuring that you have the right to submit any content you provide to us.
Please do not submit confidential or sensitive personal information that is not necessary for your order.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to help operate the Website, remember preferences, understand Website usage, improve functionality, and support security.
The specific cookies and technologies used may depend on the Website platform, plugins, payment providers, analytics tools, and other services connected to our Website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.
6. How We Share Information
We may share information with service providers that help us operate our business, including providers involved in:
• Payment processing
• Website hosting
• Order fulfillment
• Shipping and delivery
• Customer service
• Website analytics
• Email communications
• Fraud prevention and security
We may also disclose information when required by law, court order, legal process, or to protect our rights, customers, Website, or business.
We do not sell your personal information simply because you visit our Website.
7. Payment Information
Payments may be processed through third-party payment processors. Your payment information may be subject to the privacy policies and terms of the payment processor.
We recommend that customers review the applicable third-party provider's privacy practices before completing a transaction.
8. Data Security
We take reasonable steps to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
We encourage customers to use strong passwords and protect their account credentials.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary for business, order fulfillment, customer service, accounting, legal, security, and other legitimate purposes.
When information is no longer reasonably necessary, we may securely delete or dispose of it, subject to legal and business requirements.
10. Children's Privacy
Our Website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us at the email address below.
11. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Your Choices
Depending on applicable law and the circumstances, you may contact us to:
• Ask about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Stop receiving certain promotional communications
• Ask questions about our privacy practices
You may unsubscribe from marketing emails by using the unsubscribe option included in the email, when available.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the Effective Date shown at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Marlene’s Custom Designs, LLC
Independence, Missouri, United States
Email: marlenecustomdesigns@gmail.com
Website: marlenecustomdesigns.com
Last Updated: October 7, 2026