SHIPPING, RETURNS & REFUND POLICY
Effective Date: October 7, 2026
Thank you for shopping with Marlene’s Custom Designs, LLC. Because our T-shirts, hoodies, and other apparel are custom-made and made to order, please review this policy before placing your order.
1. Made-to-Order Products
Most of our products are made specifically for you after your order is placed.
Because each item may be customized, production begins after an order is received and payment is processed.
2. Order Processing
Please allow time for your order to be prepared before it is shipped.
Processing times may vary depending on:
• Product type
• Quantity ordered
• Customization requested
• Current order volume
• Holidays or seasonal demand
Any processing timeframe displayed on the Website is an estimate unless specifically stated otherwise.
3. Shipping
Orders are shipped to the address provided by the customer at checkout.
Customers are responsible for providing a complete and accurate shipping address.
Marlene’s Custom Designs, LLC is not responsible for delays or delivery problems caused by:
• Incorrect or incomplete addresses
• Customer-provided address errors
• Shipping carrier delays
• Weather
• Natural disasters
• Holidays
• Events outside our reasonable control
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's policies and delivery schedule.
4. Lost or Stolen Packages
Marlene’s Custom Designs, LLC is not responsible for packages that are shown by the carrier as delivered but are subsequently lost or stolen.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier.
We will make reasonable efforts to assist you with carrier-related issues.
5. Custom Orders
Customers are responsible for carefully reviewing all order information before submitting an order.
This includes:
• Size
• Color
• Design
• Names
• Dates
• Numbers
• Spelling
• Images
• Other personalization details
We are not responsible for mistakes resulting from incorrect information submitted by the customer.
6. Order Changes and Cancellations
Because our products are made to order, orders may enter production shortly after purchase.
If you need to change or cancel an order, contact us as soon as possible at:
marlenecustomdesigns@gmail.com
We will make reasonable efforts to accommodate requests received before production begins.
Once production has started, an order may not be eligible for cancellation or modification.
7. Returns and Exchanges
Because customized products are made specifically for the customer, customized and personalized products are generally not eligible for returns or exchanges due to customer preference, incorrect size selection, or a change of mind, except where required by applicable law.
Please carefully review size information before placing your order.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
Please include:
• Your name
• Order information
• Description of the problem
• Photographs showing the issue
We may provide a replacement, correction, refund, or other appropriate resolution depending on the circumstances.
9. Refunds
If an order qualifies for a refund, the refund will generally be issued to the original payment method.
Processing times for refunds may vary depending on your payment provider or financial institution.
10. Customer Responsibility
Before submitting your order, please verify:
• Your shipping address
• Product size
• Product color
• Design
• Customization
• Quantity
• Spelling and other personalized information
Once production begins, changes may not be possible.
11. Contact Us
Questions regarding shipping, returns, exchanges, refunds, or an existing order can be directed to:
Marlene’s Custom Designs, LLC
Independence, Missouri, United States
Email: marlenecustomdesigns@gmail.com
Website: marlenecustomdesigns.com
Last Updated: October 7, 2026
SHIPPING, FULFILLMENT & DELIVERY POLICY
Effective Date: October 7, 2026
Thank you for choosing Marlene’s Custom Designs, LLC. We create custom, made-to-order T-shirts, hoodies, and other personalized products.
Because our products are made specifically for each customer, please review this policy before placing your order.
1. Order Fulfillment
All orders are processed after payment has been successfully received.
Because our products are custom-made, orders require processing and production time before they are shipped.
We carefully review and prepare each order based on the information and customization details provided by the customer.
2. Processing & Production Time
Please allow [INSERT NUMBER OF BUSINESS DAYS] business days for production before your order is shipped.
Processing time may vary depending on:
• The type of product ordered
• Quantity of items
• Customization requirements
• Current order volume
• Holidays and seasonal demand
• Special or bulk orders
Production time and shipping time are separate. The shipping timeframe begins after your order has been completed and handed to the shipping carrier.
3. Shipping
Orders are shipped to the address provided by the customer during checkout.
Available shipping methods and estimated delivery times may be displayed during checkout.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Marlene’s Custom Designs, LLC is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, transportation disruptions, or other unforeseen circumstances.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your address before submitting your order.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.
If you notice an address error after placing your order, contact us as soon as possible at:
marlenecustomdesigns@gmail.com
We will make reasonable efforts to update the address if the order has not yet been shipped. However, we cannot guarantee that changes can be made after an order has entered production or been shipped.
5. Order Tracking
When tracking information is available, customers may receive tracking information by email or through their customer account.
Once an order has been shipped, customers can use the tracking information provided to monitor delivery status.
6. Delivery
Delivery times depend on the shipping method selected and the shipping carrier.
A package may occasionally arrive later than the estimated delivery date.
Marlene’s Custom Designs, LLC is not responsible for delays after an order has been transferred to the shipping carrier.
7. Lost, Missing, or Stolen Packages
If tracking information shows that a package was delivered but you cannot locate it, please check:
• Your mailbox or usual delivery location
• With household members
• With neighbors
• Around your property
• With the shipping carrier
If the package still cannot be located, contact the shipping carrier to report the issue.
Marlene’s Custom Designs, LLC will make reasonable efforts to assist with delivery issues but cannot guarantee replacement or refund for packages that the carrier confirms as delivered.
8. Returned Packages
If a package is returned to Marlene’s Custom Designs, LLC because of an incorrect address, refused delivery, or failure to retrieve the package, please contact us at:
marlenecustomdesigns@gmail.com
Additional shipping charges may apply if the customer requests that the package be shipped again.
9. Damaged Packages
If your package arrives damaged, please take photographs of the package and the damaged product and contact us as soon as possible.
Please include your order information and photographs when contacting us so we can determine the appropriate resolution.
10. Custom and Personalized Orders
Customers are responsible for reviewing all customization details before submitting an order.
This includes:
• Names
• Spelling
• Dates
• Numbers
• Sizes
• Colors
• Designs
• Images
• Other personalization details
Because our products are made to order, we may not be able to make changes after production has begun.
11. Bulk and Large Orders
Large or bulk orders may require additional production time.
If you are placing a large order for an event, business, organization, birthday, reunion, team, or other special occasion, please contact us in advance to discuss production and delivery timelines.
12. Delays Outside Our Control
Although we work hard to fulfill orders on time, circumstances outside our control may cause delays.
These may include:
• Severe weather
• Natural disasters
• Shipping carrier disruptions
• Holidays
• Supply shortages
• Equipment problems
• Power outages
• Unexpected increases in order volume
• Government restrictions
• Other unforeseen circumstances
We will make reasonable efforts to communicate significant delays when possible.
13. Questions About Your Order
If you have questions about fulfillment, shipping, tracking, or delivery, please contact:
Marlene’s Custom Designs, LLC
Independence, Missouri, United States
Email: marlenecustomdesigns@gmail.com
Website: marlenecustomdesigns.com
Last Updated: October 7, 2026